Debt collection in the IT industry.

B2B debt collection in the IT industry is uniquely challenging due to the intangible nature of its products and services, such as software development, cloud services, and technical support. Byrival adapts its debt collection services to these specific IT industry needs, clarifying contract terms and service deliverables, staying informed about the latest technological trends and negotiating settlements that preserve business relationships where possible.

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Top challenges in IT debt collection

Intangible Goods and Services

The IT industry primarily deals in intangible assets like software, cloud services, and tech support, which can't be reclaimed or resold in case of non-payment. This nature of the goods and services makes the traditional collateral-based recovery methods ineffective. Our international debt collection services involve thorough contract reviews to ensure clarity on deliverables, terms, and conditions. We also focus on building strong client relationships and leverage negotiation techniques that emphasize the value and continued utility of the services to the debtor.

Changing Technology and Project Scope

In the IT sector, projects can evolve rapidly due to technological advancements or changing client needs, often leading to disputes about the scope and delivery. These disputes can delay payments as parties negotiate terms. Our commercial debt recovery services include staying abreast of the latest technological trends and ensuring all parties have a mutual understanding of the project scope from the outset. We facilitate clear, ongoing communication between clients and debtors to pre-emptively address potential disputes and ensure that contract modifications are well-documented and agreed upon by all parties.

International Operations and Jurisdictional Issues

Many IT companies operate on a global scale, which introduces legal complexities due to varying laws and regulations across jurisdictions. Navigating these international challenges requires an understanding of different legal systems and business cultures. Byrival's debt collection solicitors with expertise in international law enable us to navigate these complexities. We ensure compliance with local regulations in each jurisdiction and adopt culturally sensitive approaches to debt collection, enhancing the likelihood of successful recovery in diverse international markets.

Protecting Intellectual Property and Confidentiality

In IT, protecting intellectual property and maintaining confidentiality are critical concerns, especially in debt collection. Byrival's processes are designed to respect these priorities. As a reliable debt collection agency for small business, our debt recovery efforts are conducted in a manner that safeguards sensitive information, ensuring that the confidentiality and intellectual property rights of all parties are maintained. This approach not only aids in successful debt recovery but also helps in preserving the trust and integrity essential in the IT sector, where the security of information is paramount.

Service offering

No Cure = No Pay

In the IT industry, where projects and contracts can be complex, our B2B debt collection agency operates on a ‘No Cure = No Pay’ basis. This means that if we are unable to successfully recover your owed funds, you won’t incur any commission fees. However, if we do succeed in recovering your money, we will send you an invoice for our commission fee, which in some cases may have already been covered by the debtor.

No unexpected costs

We maintain transparency in our pricing. Our debt recovery services have start-up fees ranging from €75 to €175 per case, ensuring that each case receives the individual attention it requires. We are committed to no hidden costs or surprises in our agreements, providing straightforward and honest service.

Amicable procedures

The goal of our debt collection solicitors is to resolve cases amicably, which is particularly important in the IT industry where maintaining ongoing business relationships can be critical. We aim to keep costs low and resolve cases swiftly and efficiently, avoiding the expense and time associated with legal proceedings. The majority of our cases are resolved through these amicable procedures.

Legal procedures

For instances where legal action is necessary, Byrival, a private debt collection agency is prepared with a network of law firms globally, ensuring that we have specialized legal expertise in the debtor’s country. This is particularly useful in the IT industry, which often involves cross-border transactions and international legal complexities.

Travel to Collect

Our ‘Travel to Collect’ service is particularly effective in the IT industry. Our international debt collectors can visit your debtor personally, anywhere in the world, to facilitate direct negotiations and expedite the debt recovery process. This hands-on approach is often crucial in resolving complex cases involving international transactions.

Personal contact

We provide a dedicated contact person for each of our clients, ensuring personalized and informed service. You can reach out to your contact for updates or to discuss strategies, ensuring a tailored approach to your specific debt collection needs in the IT industry.

Let’s start

Get your free consultation today.

Start with a free consultation to discuss your specific IT debt collection case and our strategic approach. Our debt collection specialists are ready to answer any questions and provide expert guidance tailored to the IT sector.

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Compliance & regulations details

Data Protection and Privacy Laws

In the IT industry, where data is a key asset, adhering to the General Data Protection Regulation (GDPR) is essential. Byrival’s compliance with GDPR ensures rigorous data protection during the debt collection process. This adherence is crucial, considering the GDPR’s stringent rules and substantial penalties for non-compliance, which can reach up to €20 million or 4% of global annual turnover.

Cross-Border Debt Recovery Regulations – Streamlining the Process

The EU has established mechanisms like the European Payment Order and the European Small Claims Procedure to facilitate the recovery of cross-border debts. These mechanisms aim to simplify and speed up the process of debt recovery across member states, reducing legal complexity and costs associated with cross-border cases. They provide a unified procedure for creditors to recover debts from debtors in different EU countries, enhancing the efficiency of the debt recovery process in the European single market.

EU Late Payment Directive

Aimed at ensuring timely payments and streamlining payment practices, this directive is particularly relevant in the IT industry where payment delays can be common. Our overseas debt collection services align with this directive to facilitate prompt and efficient recovery of payments, enhancing cash flow for IT businesses.

Revised Payment Services Directive (PSD2)

PSD2 regulates payment services and payment service providers in the EU. It impacts IT debt collection by establishing rules on payment processing and user rights, which could affect debt collection for unpaid digital services or online transactions.


Industries we operate in

Byrival is a globally recognized debt collection agency, offering specialized services tailored for the unique challenges of the IT industry. With more than 22 years of experience, we’ve cultivated in-depth expertise in various sectors, including the intricate and fast-paced IT world. Whether your cases fall within or outside these industries, Byrival is fully equipped to provide effective debt collection solutions for any sector.

FAQ on international debt collection

Yes, unpaid software licenses and service fees are recoverable through debt collection. Byrival handles these cases by first understanding the terms of the license or service agreement. We then communicate with the debtor to resolve any disputes and facilitate payment, ensuring that the process aligns with contractual and legal obligations.

For international debt collection in the IT industry, Byrival navigates various jurisdictional laws and cultural practices. We ensure compliance with international regulations, manage currency exchange issues, and understand local business practices to effectively recover debts across different countries.

In cases of disputes over service quality, Byrival first reviews the service agreement and any documented communication regarding the issue. We then facilitate a discussion between parties to reach an understanding or a compromise. Our aim as a B2B collection agency is to find an amicable solution that respects the contract terms and satisfies both parties.

Collecting debts from startups or small IT businesses can be challenging due to their limited cash flow and resources. Byrival approaches these cases with a tailored strategy, considering the business’s financial situation. We focus on negotiation and flexible payment arrangements to recover debts while supporting the business’s sustainability.

If you outsource debt collection to us, we prioritize confidentiality in our services when dealing with sensitive business information. We adhere to strict data protection policies and ensure that all communication and recovery actions are conducted with the utmost discretion and in compliance with relevant data protection laws.

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